Got questions? We have answers

Ours is a long-established company, working in cash registers for over 20 years. Koopax is our new software — an advanced, reliable system built on decades of experience in the field.

First of all, the people. Our team is professional, dependable and available, comes out to every customer and gives it their best. Beyond that: a fast, reliable system that is intuitive and easy to use, approved by the Tax Authority, with everything a business needs — inventory, promotions, a time clock and more.

Not at all. We copy all your items over from the existing system — they can be imported straight from an Excel file, and almost every register can export its items to Excel. That makes the move smooth and fast, with no retyping.

We work across the country — the north, Jerusalem, the centre and Tel Aviv. We have happy customers everywhere in Israel and provide professional service in every region.

Absolutely. We have a professional, available support team that always helps, patiently and knowledgeably. We are here to make sure the system works perfectly for you, with personal service fitted to your needs.

An X report is a daily report summarising all the transactions made during the day. A Z report is the end-of-day closing report, which resets the register for the next day. Both matter for running the business properly and for meeting Tax Authority requirements.

Installation is very quick. Our technicians come to your premises, install the system and train your staff on how to use it. We also offer remote installation where it suits.

Yes, our system connects to CardCol and to a wide range of registers and printers. We fit the system to the equipment you already have.

Yes. At the Koopax kiosk customers order and pay on their own: they pick from a picture menu in Hebrew, English or Arabic, and pay by card at the kiosk or at the counter. When the kiosk is connected to the store in Koopax Online, the order arrives on the Koopax register's orders screen and the tickets go to the kitchen. It can also run as a standalone kiosk with its own menu and reports.

Yes. Each snooker, billiards or pool table is set up in Koopax as a time-based item, with an opening rate (₪40 for the first 60 minutes, say) and a price per additional period (₪10 per 15 minutes, say). Start the clock when the game begins and stop it at the end, and the register prices the game and adds it to the bill next to the drinks. While a clock is running only a partial payment is possible, so time that was played is always charged.

Yes. Koopax connects directly to the 10bis restaurant API: swipe the card or type the 4- or 6-digit code from the 10bis app, and the charge is approved by 10bis and recorded in the register. Part of a bill can be paid with 10bis and the rest by another method, and refunds go back to the card straight from the register.

Yes. Cibus (Cibus Pluxee) has a dedicated payment button in Koopax. The payment is approved in the Cibus system and recorded in the register as a Cibus payment, on its own line in the X and Z reports.

Yes. Pelecard is one of Koopax’s card processors, alongside Z-Credit, Dangot and Wisepay. The register handles regular and installment transactions, transmits them to SHVA automatically after the Z report, and also runs on Pelecard’s own devices.

Yes. Koopax includes a live table map for restaurants, bars and cafés: build your venue in a drag-and-drop editor to real dimensions — tables, bar counter, walls and doors — and the map shows in real time which tables are free, which are occupied and for how long, marking in amber any table occupied for over an hour and a half.

The system includes: adding items and categories, promotion management, advanced inventory management, an employee time clock, custom menus, detailed reports, and support for a wide range of registers and printers.

Koopax Online is real-time register management — in an instant! You can see every transaction and add promotions, items and departments. The system allows full management through the site (a back office), not just viewing — all fully accessible.

Instruction 131 of the Israeli Tax Authority requires businesses to keep their bookkeeping data in a standard format known as "the open format" (מבנה אחיד). It consists of two main files: INI.TXT (business details) and BKMVDATA.TXT (transaction data). These files are required during a tax audit.

Koopax OpenFormat is a free, open tool for reading open-format files (Tax Authority Instruction 131) directly in the browser, without uploading any data to a server. It handles large files over 4MB (which the official simulator rejects), detects the encoding automatically, and repairs double-encoding problems.

It is very simple. Go to the OpenFormat page on our site, pick the INI.TXT file and the BKMVDATA.TXT file from your computer, and press "show data". The tool processes the files right in the browser and lays the data out clearly.

Absolutely. The tool runs entirely in your browser — no data is sent to any external server. The code is fully open and available on GitHub, so anyone can inspect it and verify how it handles your files. The data stays on your machine.

Yes. The Koopax system produces open-format files automatically, in line with Tax Authority Instruction 131. You can view them easily with our Koopax OpenFormat tool, or with any other tool that supports the format.